Apr 2015

Sprinklr Acquires Get Satisfaction to Extend Experience Cloud™ into Multi-Channel Customer Care

With its sixth acquisition, the world’s most complete enterprise social technology accelerates its social consolidation strategy to help brands improve customer experience

NEW YORK–()–Sprinklr, Inc., the world’s most complete enterprise social technology, today announced the acquisition of Get Satisfaction, a San Francisco-based online customer community platform. The addition of Get Satisfaction adds industry-leading, community-based customer support to Sprinklr’s Experience Cloud™ and will enable enterprise brands to create, manage, and deliver relevant experiences across almost 25 social channels and brand websites.

“You can’t market or sell to unhappy customers in a world of connected consumers. It is only a question of time before all brands recognize that the marketing of the future begins with great customer care,” said Ragy Thomas, CEO and founder of Sprinklr. “It makes no sense for the marketing team to spend hundreds of millions of dollars driving acquisition while the head of customer service is compensated on reducing the time with your best customers.”

Get Satisfaction is one of the industry’s largest online community platform providers, powering more than 1,000 communities worldwide. It helps companies provide modern, responsive, and cost effective customer support, while seeking customer feedback and ideas. The acquisition of Get Satisfaction makes Sprinklr a leading player in the rapidly growing the most powerful technology in the market“, Sprinklr’s fully integrated social experience management software powers more than four billion social connections across 77 countries. Headquartered in New York City with more than 750 employees globally, Sprinklr is revolutionizing customer engagement for almost 800 of Fortune’s top enterprise brands, including IHG, Intel, Microsoft, Samsung, and Virgin America, and partners like Accenture, Havas, and Razorfish. For more information, visit sprinklr.com or tweet us at @sprinklr.

About Get Satisfaction

Based in San Francisco, Get Satisfaction provides an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies of all sizes and industries – from General Electric, P&G, Target, Kellogg’s, ADP, and Sonos to SugarCRM and Prezi – rely on Get Satisfaction to deliver online communities that modernize customer support, accelerate sales, differentiate their brand, and inspire new innovations. Get Satisfaction’s community platform offers the fastest time to value for companies ready to embrace the way today’s customers want to engage. To learn more, visit https://getsatisfaction.com/corp/.